Frequently Asked Questions

Processing takes up to twelve business days for all orders during normal order times. Tracking numbers are sent via email confirmation on the day of shipping.
Order processing times may vary during sales and promotions. Please allow up to fourteen business days for order processing.

You can check the status of your order by logging into your Ondi Steam account or your order confirmation. Tracking information will be provided on the day your order ships.

Yes, it is the same exact hair that was sold on Ondibu Hair. We just moved it here as it is steam-processed hair and not unprocessed raw hair.

With proper care and maintenance, Ondi Steam bundles will last 2-5 years. Longevity with lace and i-tips will vary per individual.

Yes, all curly textures can be straightened and will return to their curly pattern once washed. All textures can be styled like human hair because it's real hair.

Yes, our straight textures will hold curls.

Yes, all Ondi Steam hair can be colored and styled.

No, all Ondi Steam hair textures are achieved only by water vapor.

No, our hair smells like delightful-smelling hair.

Our hair is double-drawn.

You can use the same products that you use on your real hair for all Ondi Steam textures.

We offer a range of hair products designed for all hair types and textures, suitable for people of all ethnicities.