Kinky Curly Weft

Processing & Shipping

How long does processing take? Processing takes up to 10 business days for all orders during normal order times. Tracking numbers are sent via email confirmation on the day of shipping. Order processing times may vary during sales and promotions. Please allow up to 15 business days for order processing.

How long does shipping take?
We offer three shipping options depending on your selection. This excluded processing times.

Free and or Economy: 5-8 Business days
Standard: 3-4 Business days
Express: 1-2 Business Days

Refunds & Returns

Once your order has been placed and you receive a confirmation email with a confirmed order number. We do not offer cancellations or refunds.
If you need to change your order details due to a mistake, please contact us as soon as possible by emailing support@ondisteam.com, and we will make every effort to accommodate your request.

How do I exchange my order?
You have a seven-day window from the date of purchase to submit your exchange. We do not offer refunds. Items purchased on sale are "Final Sale".
All items must be in their original condition, tags attached and unaltered. We offer one exchange or store credit. To process an exchange please contact us at support@ondisteam.com. You will be charged for shipping to return your item(s) to us and any addtional fees for order modifications.

My item(s) arrived damaged/defective, what do I do?
Defective items MUST be reported within 7 days of delivery. If not reported within the time frame, we will not be able to further assist you in the matter. To process an exchange please contact us at support@ondisteam.com..